• Kent

  • Essex

  • London 

  • All areas in the radius of the M25


Operational management
  • Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs. 
  • Understand business development tools (eg SWOT), and approaches to continuous improvement. 
  • Understand operational business planning techniques, including how to manage resources, development of sales and marketing plans, setting targets and monitoring performance. 
  • Knowledge of management systems, processes and contingency planning. 
  • Understand how to initiate and manage change by identifying barriers and know how to overcome them. 
  • Understand data security and management, and the effective use of technology in an organisation.
Project management
  • Know how to set up and manage a project using relevant tools and techniques, and understand process management. 
  • Understand approaches to risk management.
  • Understand business finance: how to manage budgets, and financial forecasting.
Leading people
  • Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. 
  • Know how to motivate and improve performance, supporting people using coaching and mentoring approaches. 
  • Understand organisational cultures and diversity and their impact on leading and managing change. 
  • Know how to delegate effectively.
Managing people
  • Know how to manage multiple teams, and develop high performing teams. 
  • Understand performance management techniques, talent management models and how to recruit and develop people.
Building relationships
  • Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking. 
  • Knowledge of collaborative working techniques to enable delivery through others and how to share best practice. 
  • Know how to manage conflict at all levels.
  • Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.
Self awareness
  • Understand own impact and emotional intelligence. 
  • Understand different and learning and behaviour styles.
Management of self
  • Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks.
Decision making
  • Understand problem solving and decision making techniques, including data analysis.
  • Understand organisational values and ethics and their impact on decision making.


Operational management
  • Able to input into strategic planning and create plans in line with organisational objectives.
  • Support, manage and communicate change by identifying barriers and overcoming them. 
  • Demonstrate commercial awareness, and able to identify and shape new opportunities. 
  • Creation and delivery of operational plans, including setting KPIs, monitoring performance against plans. 
  • Producing reports, providing management information based on the collation, analysis and interpretation of data.
Project management
  • Plan, organise and manage resources to deliver required outcomes. 
  • Monitor progress, and identify risk and their mitigation. 
  • Able to use relevant project management tools.
  • Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach and recommendations accordingly.
Leading people
  • Able to communicate organisational vision and goals and how these to apply to teams.
  • Support development through coaching and mentoring, and enable and support high performance working. 
  • Able to support the management of change within the organisation.
Managing people
  • Able to manage talent and performance. 
  • Develop, build and motivate teams by identifying their strengths and enabling development within the workplace. 
  • Able to delegate and enable delivery though others.
Building relationships
  • Able to build trust, and use effective negotiation and influencing skills and manage conflict.
  • Able to identify and share good practice, and work collaboratively with others both inside and outside of the organisation. 
  • Use of specialist advice and support to deliver against plans.
  • Able to communicate effectively (verbal, non-verbal, written, digital) and be flexible in communication style. 
  • Able to chair meetings and present using a range of media. 
  • Use of active listening, and able to challenge and give constructive feedback.
  • Able to reflect on own performance, working style and its impact on others.
Management of self
  • Able to create a personal development plan.  
  • Use of time management and prioritisation techniques.
Decision making
  • Able to undertake critical analysis and evaluation to support decision making Use of effective problem solving techniques.


Takes responsibility
  • Drive to achieve in all aspects of work. 
  • Demonstrates resilience and accountability.
  • Determination when managing difficult situations. 
  •  Seeks new opportunities.
  • Open, approachable, authentic, and able to build trust with others.  
  • Seeks the views of others and values diversity.
  • Flexible to the needs of the organisation. 
  • Is creative, innovative and enterprising when seeking solutions to business needs. 
  • Positive and adaptable, responding well to feedback and need for change. 
  • Open to new ways of working.
  • Sets an example, and is fair, consistent and impartial. 
  • Open and honest. 
  • Operates within organisational values
  • The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.