COMPLAINTS AND APPEALS
At all Dimension we always aim to provide a high standard in all that we do. One of the ways in which we can continue to improve our service is by listening and responding to the views of our Learners, Partners and Stakeholders, and in particular by responding positively to complaints, and by putting mistakes right. We recognise that many concerns will be raised and dealt with informally.
However, this is not always possible. Therefore, we aim to ensure that making a formal complaint is
- As easy as possible
- Dealt with promptly
- Dealt with in a polite, sensitive and when appropriate, confidentially.