• Kent

  • Essex

  • London

  • All areas in the radius of the m25


The organisation
  • Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.
Value of their skills
  • Knows organisational structure and demonstrates understanding of how their work benefits the organisation. 
  • Knows how they fit within their team and recognises how their skills can help them to progress their career.
  • Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. 
  • This includes internal and external customers, clients and/or suppliers. 
  • Liaises with internal/external customers, suppliers or stakeholders from inside or outside the UK. 
  • Engages and fosters relationships with suppliers and partner organisations.
Relevant regulation
  • Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. 
  • Supports the company in applying the regulations.
  • Understands the organisation's internal policies and key business policies relating to sector.
Business fundamentals
  • Understands the applicability of business principles such as managing change, business finances and project management.
  • Understands the organisation's processes, e.g. making payments or processing customer data. 
  • Is able to review processes autonomously and make suggestions for improvements. 
  • Applying a solutions-based approach to improve business processes and helping define procedures. 
  • Understands how to administer billing, process invoices and purchase orders.
External environment factors
  • Understands relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc. and the wider business impact). 
  • Where necessary understands the international/global market in which the employing organisation is placed.


  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. 
  • Examples include MS Office or equivalent packages. 
  • Able to choose the most appropriate IT solution to suit the business problem. 
  • Able to update and review databases, record information and produce data analysis where required.
Record and document production
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. 
  • Makes recommendations for improvements and present solutions to management. 
  • Drafts correspondence, writes reports and able to review others' work. 
  • Maintains records and files, handles confidential information in compliance with the organisation's procedures. 
  • Coaches others in the processes required to complete these tasks.
Decision making
  • Exercises proactivity and good judgement. 
  • Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. 
  • Seeks advice of more experienced team members when appropriate.
Interpersonal skills
  • Builds and maintains positive relationships within their own team and across the organisation. 
  • Demonstrates ability to influence and challenge appropriately. 
  • Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. 
  • Uses the most appropriate channels to communicate effectively. 
  • Demonstrates agility and confidence in communications, carrying authority appropriately. 
  • Understands and applies social media solutions appropriately. 
  • Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. 
  • Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. 
  • Is able to review processes autonomously and make suggestions for improvements. 
  • Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. 
  • Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Planning and organisation
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. 
  • Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. 
  • Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). 
  • Manages resources e.g. equipment or facilities. 
  • Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Project management
  • Uses relevant project management principles and tools to scope, plan, monitor and report. 
  • Plans required resources to successfully deliver projects. 
  • Undertakes and leads projects as and when required.


  • Behaves in a professional way. 
  • This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. 
  • Adheres to the organisation's code of conduct for professional use of social media. 
  • Acts as a role model, contributing to team cohesion and productivity – representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures.
Personal qualities
  • Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. 
  • Motivates others where responsibility is shared.
Managing performance
  • Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience. 
  • Also takes responsibility for their own development, knows when to ask questions to complete a task and informs their line manager when a task is complete. 
  • Performs thorough self-assessments of their work and complies with the organisation's procedures.
  • Is able to accept and deal with changing priorities related to both their own work and to the organisation.
  • Demonstrates taking responsibility for team performance and quality of projects delivered. 
  • Takes a clear interest in seeing that projects are successfully completed and customer requests handled appropriately. 
  • Takes initiative to develop own and others' skills and behaviours.
    • Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter- personal skills, experience of working with customers in some capacity.

    • You must achieve level 2 English and maths prior to taking the end point assessment.